Once your order has been confirmed, it's not currently possible for you to change it prior to dispatch. You have an option to cancel but you need to be quick about it. Please contact Customer Service immediately by emailing firstname.lastname@example.org, and they will do their best to fulfil your request.
We cannot promise that they will be able to cancel the delivery if you have already received an e-mail confirmation stating that your order has already been shipped.
A payment decline can happen for a number of reasons. Please check your Opinel account details to make sure that the card details such as the card type, validity date, name and your billing address are the same as the card they are registered with.
Occasionally, payment gateways may have issues processing cards that originate from different countries or conflicting IP addresses. If you are sure your card has sufficient funds and no blocks on it, please try using the PayPal checkout function instead (either via an account or the Guest Checkout feature.) If the problem continues, please enter the details of another card. Please contact our customer service team if the problem persists, they will try to advise you further.
Opinel products come with a lifetime warranty and are exchanged in case of defects in materials and workmanship. Damages due to normal wear and tear, improper use, dismantling or other alteration, are not covered by the Manufacturers Limited Lifetime Warranty.
Find out more via our Warranty page.